Optus’ September outage independent review flags urgent process gaps

Optus’ September outage independent review flags urgent process gaps

December 18, 2025 / Swedan Margen /


OPTUS, Australia’s second-largest telecommunications provider, said on Thursday that an independent review into its September outage found gaps in process, accountability, and escalation and information protocols that need urgent attention.

A technical failure at Optus on Sep 18 had disrupted emergency call services, impacting 600 people and leaving four people dead. REUTERS

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Swedan Margen

I focus on highlighting the latest in business and entrepreneurship. I enjoy bringing fresh perspectives to the table and sharing stories that inspire growth and innovation.

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