Unsorted
Farfetch Looks to Enrich Customer Experience With Speedier Deliveries
FASTER FASHION: In a competitive retail climate online and offline, Farfetch is looking to enrich its customer service with a premium…
Tag
customer
Business
5 rules for customer interviews that actually lead to sales
Most early-stage founders are told to “talk to customers.” So you book interviews, ask thoughtful questions, take pages of notes, and…
Business
Why Customer Education Is The Best Sales Tool
Successful home service brands don’t see an appointment as “just another job.” They use each service call as an opportunity to connect,…
Business
Why Outsourcing Customer Service is a Smart Growth Strategy
Customer expectations in today’s society are higher than ever before; customers expect an answer immediately at any time, day or night,…
Unsorted
What is customer discovery (and how to run your first 10 interviews)
You’ve probably felt it already. You have an idea that feels right, a few friends say it sounds interesting, and you keep tweaking a…
Business
Customer experience platform Toku’s IPO 31.9 times subscribed
Customer experience platform Toku’s initial public offering (IPO) was 31.9 times subscribed, the company said on Wednesday (Jan 21). The…
Unsorted
Coupang says all leaked customer information has been deleted
South Korea’s science ministry is leading a joint investigation team with private-sector experts into the data breach Online retailer…
Business
Customer experience tech startup Toku files preliminary prospectus for Catalist IPO
It will use the proceeds to fund R&D, market expansion and to improve its financial position Technology startup Toku on Wednesday (Dec 10)…
Unsorted
Exxon freezes plans for major hydrogen plant amid weak customer demand
Exxon Mobil has paused plans to build what would be one of the world’s largest hydrogen production facilities due to weak customer demand,…
Business
Salesforce says customer data possibly exposed following incident
Salesforce said on Thursday (Nov 20) that it is investigating “unusual activity” involving Gainsight-published applications that may have…
News
Australia’s TPG Telecom says customer died after failed emergency call due to outdated software
AUSTRALIA’S TPG Telecom said on Tuesday a customer died after failing to make emergency triple zero (”000”) calls on the company’s network…
News
Australia’s TPG Telecom says customer died after failed emergency call due to ‘outdated Samsung software’
— RALIA’S TPG Telecom said on Tuesday a customer died after failing to make emergency triple zero (”000”) calls on the company’s network…
News
Arkansas Saleswoman Admits to Airdropping Herself Intimate Videos of Male Customer While Upgrading His Phone
A cellphone saleswoman who was arrested after texting intimate videos of a male customer to herself while servicing his phone appeared in…
Business
More customer interest in floating-rate home loans amid Sora decline in Q2
The local banks have observed more customer interest in home loans on floating-rate packages, following a decline in the Singapore…
Business
Aztech Global net profit drops 65.5% to S$16.1 million on subdued customer demand
Aztech Global’s net profit plunged 65.5 per cent to S$16.1 million, from S$46.7 million, for the first half ended Jun 30, 2025. Similarly,…
Business
Aztech Global H1 net profit drops 65.5% to S$16.1 million on subdued customer demand
Aztech Global’s net profit plunged 65.5 per cent to S$16.1 million, from S$46.7 million, for the first half ended Jun 30, 2025. Similarly,…
Business
JPMorgan tells fintechs to pay up for customer data access
JPMorgan Chase has told financial-technology companies that it will start charging fees amounting to hundreds of millions of dollars for…
Unsorted
SIA partners Mandai Wildlife Group to enhance customer offerings
Both companies will also cooperate on conservation efforts that could include the transfer of animals between Singapore’s wildlife parks…
Fashion
Louis Vuitton Korea says systems breach led to customer data leak
A systems breach at Louis Vuitton Korea in June led to the leak of some of customer data including contact information, but did not…
Business
Elon Musk says first Tesla drove itself from factory to customer
Tesla chief executive Elon Musk said a Tesla Model Y SUV drove itself from the company’s factory near Austin to a customer’s home in the…
Business
AEM raises H1 FY2025 revenue guidance to up to S$195 million on pull-in of customer orders
It will provide guidance for the second half of the year when it reports its earnings on Aug 13 Semiconductor test solutions provider AEM…
Business
Salesforce says AI has reduced hiring of engineers and customer service workers
Tech companies are relying on artificial intelligence to help with everything from customer service to software engineering Salesforce…
Business
UBS’s Iqbal Khan sees rich customer demand for alternative assets
Wealthy customers of UBS Group are looking to buy more alternative assets as they seek to diversify investments during a volatile period…
Unsorted
Singtel’s new 5G+ Priority plans are key for its premium customer push
Premium customers remain top of mind for Singtel with new 5G+ Priority plans. The new plans promising faster streaming speeds and priority…