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Optus’ September outage independent review flags urgent process gaps
OPTUS, Australia’s second-largest telecommunications provider, said on Thursday that an independent review into its September outage found…
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Optus
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Independent review of Optus’ September outage finds process, accountability gaps in Singtel unit
An independent review into Optus’ major September outage has uncovered gaps in process, accountability and escalation and information…
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Review of Optus emergency calls outage finds process, accountability gaps in Singtel unit
An independent review into Optus’ major September outage has uncovered gaps in process, accountability and escalation and information…
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Australia’s Optus suffers emergency call outage
Australian telco Optus said on Wednesday it had suffered an emergency call outage near Melbourne impacting around 14,000 users, two months…
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Australia’s Optus suffers call outage, vandalism blamed
— Australian telco Optus said on Wednesday it had suffered a service outage near Melbourne impacting around 14,000 users, two months after…
Business
Singtel’s Optus prices S$200 million notes due 2035 at 2.48%
A unit of Singtel’s wholly owned subsidiary Optus has priced S$200 million in 10-year fixed-rate notes due in 2035 at 2.48 per cent. The…
Business
Singtel remains ‘fully behind’ Optus despite outages and lacklustre returns
Singtel chief says it has to ‘work very hard to rebuild the trust and the confidence’ the outages have taken Minority shareholders of…
Business
CEO of Singtel-owned Optus says he has no plans to resign in fiery probe into fatal outage
The Australia’s second-largest phone company has been warned it likely faces major financial penalties for the blunder Optus chief…
Business
Singtel pledges support for troubled long-time unit Optus; transformation ‘will take time’
The group has supported its Australian subsidiary with A$33 billion in investments since 2001, while not receiving dividends in the last…
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Singtel’s Optus appoints consulting firm Kearney to ‘begin immediate oversight' following outages
The company pledges to cooperate fully and transparently with the Australian media authority’s probe into the issue Optus reaffirms its…
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Singtel says Optus CEO needs time to fix issues after emergency call outages
Optus’s CEO will need more time to turn around the embattled telecom carrier, the boss of its parent Singapore Telecommunications, who is…
Business
Singtel shares fall 3.3% as new Optus outage affects 4,500, disrupts emergency calls
A Singtel delegation visits Australia this week to meet the country’s communications minister about an earlier outage linked to three…
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New Optus outage disrupts emergency calls ahead of Singtel visit
The latest issue is ‘totally unrelated’ to previous triple-zero incident, and is a different type of outage, says parent company of…
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Singtel’s Optus headwinds could trigger near-term risks, warn analysts
Maybank Securities expects Singapore telco’s stock to remain range-bound, despite potential setbacks A string of crises encountered by…
Business
Singtel’s Optus served A$100 million fine by Australia’s Federal Court for “appalling” actions against disadvantaged consumers
The telco sold phones and contracts to over 400 such consumers, including those with mental disabilities and learning difficulties, or who…
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Singtel’s Optus appoints veteran to lead independent review of emergency calls outage
Dr Kerry Schott will lead the review into the incident that is linked to three deaths The board of Australian telecommunications company…
Business
Singtel faces another Optus crisis after fatal outage linked to three deaths in Australia
Singtel faces a fresh crisis at its Australian division Optus after the government started an investigation into an emergency call outage…
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Singtel’s Optus blames departure from ‘established processes’ for emergency calls outage
Optus, Australia’s No 2 telecom carrier, said on Sunday (Sep 21) that a departure from regular processes on a network upgrade sparked a…
Business
Singtel’s Optus investigating emergency hotline outage that caused death of three people
The Australian telco will co-operate fully and transparently with all relevant government agencies and regulatory bodies Singtel’s…
Business
Singtel’s Optus appoints non-executive director John Arthur as new chair
Singtel’s Australian subsidiary Optus has appointed John Arthur, a non-executive director, as its new board chairman with effect from…
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Australian authorities file proceedings against Singtel’s Optus, allege cyberattack-linked breaches
Telco’s unit says it is unable to determine the quantum of any penalties, which the Australian federal court will determine The Australian…
Business
Questions over Optus’ performance cloud Singtel’s AGM
Eight hundred Singtel shareholders packed into a function room in the Sands Expo and Convention Centre on Tuesday (Jul 29), with questions…
Business
Optus’ performance in spotlight at Singtel AGM
Eight hundred Singtel shareholders packed into a function room in the Sands Expo and Convention Centre on Tuesday (Jul 29), with questions…
Business
Singtel’s Optus reaches settlement over alleged sales misconduct, including A$100 million proposed penalty
Optus Mobile has reached a settlement with the Australian Competition and Consumer Commission (ACCC), which filed court proceedings…